Stop the damage before making normal repairs.
We check what visitors see, when the problem began, what changed, which backups exist, and what the web host reported. If the site puts people or private facts at risk, we stop that harm first.
Save the current files, data, logs, and host notices before a full reinstall. They can show whether the cause was an attack, a bad update, or a hosting problem.
Identify whether the site was hacked, broken, or both.
Unexpected redirects, spam pages, unfamiliar administrator accounts, injected scripts, browser warnings, and host suspensions can indicate compromise. White screens, fatal errors, database failures, missing assets, broken checkout, and failed forms may instead come from code, configuration, updates, storage, or infrastructure.
We trace the failure across the layers we can access rather than assuming every outage is malware. The recovery plan may involve a clean backup, infected-file removal, credential changes, software repair, database work, DNS correction, hosting coordination, or a focused replacement for an abandoned component.
Restore the business path, then reduce repeat risk.
Recovery is not complete because the homepage loads. We verify the critical customer paths included in the scope, such as navigation, contact forms, booking, account access, checkout, and confirmation emails, then document unresolved risks or vendor actions still required.
When the foundation is recoverable, follow-up work may include supported updates, access cleanup, backups, monitoring, security hardening, or staging. When the site cannot be trusted or safely maintained, we explain the rebuild or migration option without pretending another emergency patch is a long-term strategy.
Emergency recovery can include
- Incident intake, access review, and immediate containment plan
- Backup, file, database, log, and hosting evidence review
- Malware, redirect, configuration, update, and integrity diagnosis
- Clean restoration, focused repair, or hosting coordination
- Critical-path verification and practical recovery recommendations