KEEPING DRUPAL SAFE SINCE 2008
764 Drupal Site Audits Completed
Can We can fix it? Yes, we can.
Pixeldust Offers Premium Drupal Support and Maintenance Services
Pixeldust is an expert software development agency specializing in Drupal support plans, security, and auditing. A part of the Drupal community for 14 years, Pixeldust is committed to developing under Drupal’s best-practices, ensuring our clients have a stable, maintainable codebase. We work closely with our clients to identify their sites’ needs and provide a comprehensive plan to keep them secure and performing at the highest level.
Trusted by the worlds greatest brands
Drupal Support and Maintenance
Pixeldust Provides 24/7, Worry-Free Drupal Support
Worry-Free Drupal Support
Your website is at the core of your business. It is crucial that it perform flawlessly. When you are subscribed to our dedicated Drupal support services, you will never have to worry about surprises. Your website will be handled by our team of Drupal experts who have worked with the most mission-critical and high-traffic Drupal websites.
Our Drupal support plans provide a free site audit:
- Access to a dedicated expert who responds quickly and can assist you with bugs, modifications, and new feature development.
- Vigilant, 24/7 monitoring of your website.
- Regular updates, including urgent security patches, version updates, backups, and performance monitoring.
Joe Doyle, Director of Digital Strategy, HCB Health
The Pixeldust team are flexible and provide great service. We’ve hired them several times.
Tyler Harmeyer, VP of IT Operations, My Fit Foods
Pixeldust always exceeds our expectations. Day or night, we can count on Pixeldust to support our eCommerce system.
Philip Busker, CEO, Mattress Firm
Pixeldust helped us present a progressively competitive front during our recent merger negotiations.
Gaea Connary, Marketing Manager, Convio, Inc.
We were really impressed with Pixeldust’s level of expertise and commitment to the project.
James Scott, Business Manager, Cielo Wind Power, LLC
Pixeldust has always been responsive to our needs. They’ve redesigned our site three times over the past 10 years.
Shawn Rucks, CEO, Deverus
Pixeldust gave us exactly what we wanted and delivered it on time and on budget.
Drupal Support Plans
Silver Drupal Support Plan
We make sure your Drupal core and modules are always up to date with the most recent updates. We also monitor for broken links, security leaks, performance problems, and downtime. Our Security Guarantee ensures that in the event of an attack on your site, we will remediate and bring it back to a healthy state. Each month we report all changes that were made during maintenance.
Gold Drupal Support Plan (Unlimited Repairs and Updates)
When you subscribe to our Gold Plan, you have peace of mind knowing our trusted team is on-call and waiting to handle any technical issues that arise. You can always ask our helpdesk support questions about how to make changes on your site, like adding a new page, changing a layout, or even fixing a bug. We'll always answer your Drupal questions and give pointers.
With unlimited repairs, we'll fix errors, broken functionality, layout issues, and anything else as long as it takes 30 minutes or less. Some of our Gold Plan clients don't even have to log in to their sites anymore. Even if you just need an article posted or a new product added to your shop, no worries, we got you. If it takes less than 30 minutes to complete, we will take care of it.
Questions? Read the FAQ.
Support Plans Compared
Silver Drupal Support Plan
Monthly Maintenance- FREE Set-up
- FREE SITE AUDIT
- Same-Day Security Updates
- Monthly Module Updates
- Monthly Broken Link Scan
- Monthly Security Scan
- Monthly Manual Site Check
- Monthly Speed Test
- Offline Updating
- GIT Version Control
- Detailed Work Notes
- Testing After All Updates
- Security Guarantee
- Hack/Malware/Down Recovery
Gold Drupal Support Plan
Monthly Maintenance- FREE Set-up
- FREE SITE AUDIT
- Same-Day Security Updates
- Monthly Module Updates
- Monthly Broken Link Scan
- Monthly Security Scan
- Monthly Manual Site Check
- Monthly Speed Test
- Offline Updating
- GIT Version Control
- Detailed Work Notes
- Testing After All Updates
- Security Guarantee
- Hack/Malware/Down Recovery
- Uptime Monitoring
- Daily Offsite Backups
- Free Basic Website Hosting & SSL
- Helpdesk Support
- UNLIMITED Drupal Repairs & Fixes*
- UNLIMITED Drupal Update Tasks*
* Subject to reasonable use. Small fixes and updates must be requested one at a time and take no more than 30 minutes. Only mission-critical tasks are addressed on weekends.
Frequently Asked Questions
What happens after I sign up for a Drupal support plan?
Once you submit your order, you will be redirected to our client onboarding questionnaire. Once we have received your completed questionnaire, we will contact you to set up an introductory call with your project manager to exchange credentials.
How does billing work with Pixeldust?
Can I change my plan after signup?
Of course. You can upgrade, downgrade, or cancel at any time by visiting your logging into your Drupal Aid account. If you aren't sure how to access your account, contact us and we'll send you a link to your personal account.
How long does it take to get started?
We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.
Do you offer a money back guarantee?
Yes. If you're not 100% satisfied with our service in the first 30 days, we will refund your subscription.
What versions of Drupal do you support?
Our Drupal support plans cover Drupal 7, Drupal 8, and Drupal 9.
Are Major version upgrades of Drupal included?
No, upgrading from Drupal 6 to 7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between Drupal 6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major Drupal version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version of Drupal.
Do support Drupal multi-sites?
Yes, BUT, you must have a separate support account for each site contained within your multi-site. Despite multi-sites sharing a codebase, the individual sites can be totally different in nature and include their own unique modules. This can actually make multi-sites much more difficult to maintain because a single change in a shared codebase can have different effects on the various sites. So we treat each site as its own and manually confirm that everything is updated and works properly.
Do I have to change my web hosting to work with you?
No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we'll develop a custom workflow so we can successfully work with your website.
Pixeldust Drupal Security AUDITS
Pixeldust Provides Best-Practices Driven Drupal Audits & Remediation
Pixeldust Drupal Site Audit
Audits Completed
Issues Identified
Issues Remediated
Our Drupal Security audit provides actionable insights for quantifiable improvements.
While every site has unique configurations and content, they all have the same architectural requirements. Using static program analysis, it is possible for Pixeldust to provide recommendations that fit the majority of use-cases on any implementation. Our Drupal Site Audit process is non-intrusive. No installation or configuration is required.
Pixeldust our Drupal site audit includes a 14-point comprehensive report that identifies common problems. The final audit report is delivered in an organized, color-coded html document that outlines actionable items with priority designations. We can also provide estimates to have critical issues remediated.
Why a Drupal site audit?
- Security - Discover weaknesses in your Drupal implementation.
- Performance - Identify areas where performance improvements can be made.
- Site Acquisition – Do this before you buy a business as part of due diligence.
- Implementation Verification – Check your site before it goes live to avoid critical issues that may appear under load.
- Vendor Management – Make sure your current developer is doing a good job.
- Support Transition – When moving to a new developer both sides need to know what they are working with.