EXPERT DRUPAL SUPPORT SINCE 2008
764 HAPPY Drupal CUSTOMERS
Can We can fix it? Yes, we can.
Pixeldust Offers Premium Drupal Support Service and Maintenance
Pixeldust is an expert software development agency specializing in Drupal support service, security, and auditing. A part of the Drupal community for 14 years, Pixeldust is committed to developing under Drupal best-practices, ensuring our clients have a stable, maintainable codebase. We work closely with our clients to identify their sites’ needs and provide a comprehensive plan to keep them secure and performing at the highest level.
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Joe Doyle, Director of Digital Strategy, HCB Health
The Pixeldust team are flexible and provide great service. We’ve hired them several times.
Tyler Harmeyer, VP of IT Operations, My Fit Foods
Pixeldust always exceeds our expectations. Day or night, we can count on Pixeldust to support our eCommerce system.
Philip Busker, CEO, Mattress Firm
Pixeldust helped us present a progressively competitive front during our recent merger negotiations.
Gaea Connary, Marketing Manager, Convio, Inc.
We were really impressed with Pixeldust’s level of expertise and commitment to the project.
James Scott, Business Manager, Cielo Wind Power, LLC
Pixeldust has always been responsive to our needs. They’ve redesigned our site three times over the past 10 years.
Shawn Rucks, CEO, Deverus
Pixeldust gave us exactly what we wanted and delivered it on time and on budget.
TEXAS DRUPAL Support and Maintenance
Pixeldust Provides 24/7, Worry-Free Support from Texas!
Worry-Free Drupal Support Service
Your website is at the core of your business. It is crucial that it perform flawlessly. When you are subscribed to our dedicated Drupal Support services, you will never have to worry about surprises. Your website will be handled by our team of Drupal Support Service experts who have worked with the most mission-critical and high-traffic Drupal websites.
Our Drupal support plans provide:
- Access to a dedicated expert who responds quickly and can assist you with bugs, modifications, and new feature development.
- Vigilant, 24/7 monitoring of your website.
- Regular updates, including urgent security patches, version updates, backups, and performance monitoring.
Trusted by the worlds greatest brands
Drupal Support Plans
Silver Drupal Support Plan
We make sure your core and modules are always up to date with the most recent updates. We also monitor for broken links, security leaks, performance problems, and downtime. Our Security Guarantee ensures that in the event of an attack on your site, we will remediate and bring it back to a healthy state. Each month we report all changes that were made during maintenance.
Gold Drupal Support Plan (Unlimited Repairs and Updates)
When you subscribe to our Gold Plan, you have peace of mind knowing our trusted team is on-call and waiting to handle any technical issues that arise. You can always ask our helpdesk support questions about how to make changes on your site, like adding a new page, changing a layout, or even fixing a bug. We'll always answer your questions and give pointers.
With unlimited repairs, we'll fix errors, broken functionality, layout issues, and anything else as long as it takes 30 minutes or less. Some of our Gold Plan clients don't even have to log in to their sites anymore. Even if you just need an article posted or a new product added to your shop, no worries, we got you. If it takes less than 30 minutes to complete, we will take care of it.
Questions? Read the FAQ.
Support Plans Compared
Silver Drupal Support Plan
Monthly Maintenance- FREE Set-up
- FREE SITE AUDIT
- Same-Day Security Updates
- Monthly Module Updates
- Monthly Broken Link Scan
- Monthly Security Scan
- Monthly Manual Site Check
- Monthly Speed Test
- Offline Updating
- GIT Version Control
- Detailed Work Notes
- Testing After All Updates
- Security Guarantee
- Hack/Malware/Down Recovery
Gold Drupal Support Plan
Monthly Maintenance- FREE Set-up
- FREE SITE AUDIT
- Same-Day Security Updates
- Monthly Module Updates
- Monthly Broken Link Scan
- Monthly Security Scan
- Monthly Manual Site Check
- Monthly Speed Test
- Offline Updating
- GIT Version Control
- Detailed Work Notes
- Testing After All Updates
- Security Guarantee
- Hack/Malware/Down Recovery
- Uptime Monitoring
- Daily Offsite Backups
- Free Basic Website Hosting & SSL
- Helpdesk Support
- UNLIMITED Drupal Support Service Repairs & Fixes*
- UNLIMITED Drupal Support Service Update Tasks*
* Subject to reasonable use. Small fixes and updates must be requested one at a time and take no more than 30 minutes. Only mission-critical tasks are addressed on weekends.
Frequently Asked Questions
What happens after I sign up for a Drupal Support plan?
Once you submit your order, you will be redirected to our client onboarding questionnaire. Once we have received your completed questionnaire, we will contact you to set up an introductory call with your project manager to exchange credentials.
How does billing work with Pixeldust?
Can I change my plan after signup?
Of course. You can upgrade, downgrade, or cancel at any time by visiting your logging into your Drupal Support Service Aid account. If you aren't sure how to access your account, contact us and we'll send you a link to your personal account.
How long does it take to get started?
We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.
Do you offer a money back guarantee?
Yes. If you're not 100% satisfied with our service in the first 30 days, we will refund your subscription.
What versions of Drupal do you support?
Our Drupal Support Service plans cover D7, D8, and D9.
Are Major version upgrades of Drupal included?
No, upgrading from D6 to D7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between D6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version.
Do support multi-sites?
Yes, BUT, you must have a separate support account for each site contained within your multi-site. Despite multi-sites sharing a codebase, the individual sites can be totally different in nature and include their own unique modules. This can actually make multi-sites much more difficult to maintain because a single change in a shared codebase can have different effects on the various sites. So we treat each site as its own and manually confirm that everything is updated and works properly.
Do I have to change my web hosting to work with you?
No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we'll develop a custom workflow so we can successfully work with your website.
Unlimited Drupal Support For Your Business
We understand that you can’t handle every aspect of running a business on your own. That is why we are here to support you with our white-glove Drupal maintenance services. Our unlimited Drupal Support, and Monthly maintenance plans start as low as $299 per month. We provide support for Bugs and Module Updates
In-House Help Desk Support. We provide the help you need, as soon as you need it. 24/7.
We are always here to help with your support issues. We are able to answer your questions about Drupal maintenance, troubles with installing modules, theme changes, image optimization, content creation, editing, analytics, SEO optimizations, and anything else you need.
We Exterminate Pesky Bugs
Let us handle all of those little pesky bugs that show up. These are the issues that are too small for engaging a pricey development firm. Errors, views, browser compatibility, CSS problems, htaccess hassles… we got your back. Anything that takes 30 minutes or less is included in our Gold plan. Unlimited.
Let’s Get Proactive
Don’t wait for security issues to compromise your site. Our Maintenance plans take care of your Drupal Core and modules as soon as they need security updates. You don’t even have to ask. We got this. We scan for broken links, performance issues, malware, and we do backups daily
Unlimited Support
Send us any request that takes 30 minutes or less and it is included in your Gold Support plan. Ask any question and we will answer it. How do you do this? Why is that not working? We answer them all. It’s really very simple. We act as your in-house, go-to IT team.
Super Simple Pricing
You won’t pay hourly fees anymore. No more scope creep or unexpected blown budgets. It is all included in your fixed monthly fee. No surprises, no hassles.
We Stand Behind Our Support Service
When you work with us, there is no risk to your company. We provide a 100% money-back guarantee for the first month of your subscription. If you are not happy, we will give you a full refund.
Do you need Drupal support?
Running a business requires you to wear many hats. We get that. You can’t know how to do everything, all of the time. Particularly when it comes to something as complicated as managing a website. This can often lead to maintenance neglect that ultimately hurts your business. Your site is a living entity, whether you change it or not, it is always changing, and getting older. We will nurture it. We will help it stay youthful and relevant.
How do I start a Drupal Support plan?
1.) Subscribe
Pick the plan that best suits your business. Sign-up. There is no risk to you whatsoever.
2.) Provide Details
Once you have signed up, you are redirected to a secure questionnaire where you can provide us with all of the information we need to get started on your maintenance.
3.) Onboarding
Our developers will make a copy of your website and set it up on our development servers. We will then conduct an audit of the entire site. During the audit, we make detailed notes that will result in to-do tickets for everything that needs to be addressed on your site. We will also note unique configurations or modules that we need to remember when doing your core and module updates. Once we complete the audit, we will do a security scan and update/patch anything that needs it.
It is now super simple to you get your website supported, maintained, and fixed.
Send Us Your Request
Tell us about your bugs and issues. Need to update some content, create a blog post, update some files, or fix an old form? Just send it to us and it’s fixed.
We Do The Work, You Approve
We can finish most tasks in 24-hours. We back-up everything before we start and QA all of our changes before we give them to you for review. We do all site changes on our development copy and don’t upload them to your live site until you review and approve them. It’s like having an entire web team in-house, without the expense.
Ready to get started with a Drupal Support Service plan?
It is time to get your website fixed, updated, and secured. Just pick one of our plans now and get started!
BEST TEXAS Drupal DEVELOPER
Pixeldust Provides Best-Practices Driven Drupal Development
Pixeldust offers premium Drupal development services.
We are committed to developing under Drupal Support Service’s best-practices, ensuring our clients have a stable, maintainable codebase.
Pixeldust is an expert software agency specializing in responsive frameworks, mobile applications, and online marketing services. Using the latest technologies, coupled with a healthy dose of imagination and expertise, we work closely with you to identify your needs, wants and provide a comprehensive, integrated solution to your online communication requirements.
Our Drupal developers are focused on quality, not quantity.
Our aim is to provide a responsive and personal approach to each project to ensure that our clients can benefit from their investment. We see each Drupal development project as an opportunity to grow your business—we aim to help you grow sales and improve retention while offering leading, aesthetically pleasing, and functional designs that suit your needs faultlessly.
What differentiates Pixeldust from other Drupal development is the effort to create a positive return on clients' investments.
We have devoted years of effort to understanding the variables involved in user experience as well as online marketing strategies. Our team of inspired Web Designers, developers, and marketing specialists help to increase the exposure of your website, as well as provide a unique user engagement. Pixeldust is focused on creative and results-orientated solutions developed to maximize your website’s true earning and traffic potential.
Professional class Drupal Development is absolutely integral to the legitimacy and effectiveness of your online presence.
Our Developers boast superior technical know-how. In business since 1999, we have completed over 500 projects, giving us plenty of experience in developing beautiful, tailored websites while keeping your business interests in mind.
Conversion Oriented Interfaces
Our Developers build conversion oriented interfaces, as well as fully-integrated e-commerce solutions for businesses looking to expand revenue streams to a powerful online presence. In order to provide robust online infrastructure for our clients, Pixeldust Drupal Support Service Maintenance Developers work with premium hosting providers with technical support to guarantee that our client’s websites are easy to update and maintain.
Why a Drupal site audit?
- Security - Discover weaknesses in your Drupal implementation.
- Performance - Identify areas where performance improvements can be made.
- Site Acquisition – Do this before you buy a business as part of due diligence.
- Implementation Verification – Check your site before it goes live to avoid critical issues that may appear under load.
- Vendor Management – Make sure your current developer is doing a good job.
- Support Transition – When moving to a new developer both sides need to know what they are working with.
Drupal Maintenance Resources
On Drupal forums you can post questions, and get answers from some of the top minds in the industry.
Check out the Drupal.org documentation archive. It has been maintained by the entire Drupal Support community for more than 15 years.
Ask your Drupal maintenance questions on Stack Exchange.
To get support for a core bug, see the core issue queue. Search for relevant issues before creating a new one. Visit issue reporting page.