Unified Drupal CMS
A single content platform supported site-wide editing.
Case study / Enterprise support software
Dovetail Software: Unifying product content, blogs, and support in one destination.
A Drupal redesign replaced fragmented experiences with a single, editable home for software information and customer help.
- Client
- Dovetail Software
- Industry
- Enterprise support software
- Project
- Website and content migration
- Core technology
- Drupal
01 / The problem
What the business needed to solve.
Dovetail sold sophisticated enterprise service software, yet its website felt dated and disjointed. Blogs and support forums lived apart from the main product presentation, making the experience harder to maintain and navigate.
The objectives
- 01Modernize the company's public identity
- 02Unify support and marketing content
- 03Give internal teams control over updates
02 / The solution
A more useful digital experience.
Pixeldust Interactive rebuilt the site on Drupal, migrated the existing blogs and forums with custom code, and added an interactive screenshot gallery, social sharing, and updated product visuals.
Blog and forum migration
Custom migration code integrated previously separated information.
Interactive support visuals
A screenshot gallery helped users find relevant product guidance.
03 / Business value
How the work helped the business.
The work addressed a real challenge for Dovetail Software—improving the experience for customers, teams, or both.
Lower content friction
Editors could maintain more of the site within one system.
A better support journey
Customers found community discussions and product information under a consistent experience.
Stronger enterprise credibility
The new presentation more closely matched Dovetail's technical products.
04 / Technology
Tech stack & capabilities.
Technologies and deliverables from the historical project are shown as originally documented, including earlier-generation platforms where applicable.
The takeaway
Combining content systems can make a website easier for customers and staff at the same time.
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