Pixeldust Drupal Support Service
drupal support plan, drupal site audit, drupal support, drupal maintenance, drupal development

FREE Drupal Support Helpdesk

Need help with a small Drupal problem?

We got your back. Just fill out the form below and we will get back to you with our best solution. And, it’s a 100% FREE Drupal support service.

Pixeldust provides free helpdesk support for Drupal-based websites. Just submit your question and one of our techs will respond with a solution. This Drupal support service is 100% FREE!!
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FREE DRUPAL SUPPORT & HELPDESK

Unlimited Drupal Support, Maintenance, Repairs, & Changes

You don’t need to do it all yourself. We got your back. 

Monthly Updates (Included in Basic, Standard, & Pro)

We ensure your website and modules are always up to date with the latest security and code updates. We scan for broken links, security issues, speed issues, and track uptime.

Unlimited Helpdesk (Included in Standard & Pro)

Now you can easily get help as soon as you need it. We will answer your questions and help you find solutions.

Unlimited Repairs (Included in Standard & Pro)

You will have a trusted team on-call to fix bugs, and repair technical issues, to keep your site running smoothly. Master on-page SEO configuration is included in the plan. 

Unlimited Small Tasks/Changes/SEO (Pro Only)

You can send us any small task and we’ll make the change for you. Unlimited Website Update Tasks can include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color, or any small task that takes 30 minutes or less. Master on-page SEO configuration is included in the plan. 

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FREE DRUPAL SUPPORT & HELPDESK

Drupal Support Plans With On-Page SEO

There are no contracts, so you can change your plan or cancel at any time. There is No Risk in trying us out. Choose a Drupal Support plan today. Transparent Pricing. No Hidden Fees.

Basic Drupal Support Plan

$199/month
  • Proactive Maintenance
  • Same-Day Security Updates
  • Monthly Module Updates
Sign Up For Basic

Standard Drupal Support Plan

$399/month
  • Proactive & Support
  • Everything in Basic Plan plus:
  • Daily Offsite Backups
  • Free Website Hosting & SSL
  • Unlimited Support
  • Unlimited Website Repairs*
  • On-Page SEO Configuration
Sign Up For Standard

Pro Drupal Support Plan

$599/month
  • Proactive & Updating
  • On-Page SEO Configuration & Reporting
  • Everything in Basic and Standard Plans plus:
  • Unlimited Website Tasks*
Sign Up For Pro

FREE DRUPAL SUPPORT & HELPDESK

Here’s what Pixeldust’s support team can do for you.

We don’t wait for security issues to compromise your site.

Our developers take care of updating your Drupal core and modules or WordPress plugins as soon as they need it. We scan for broken links, performance issues, malware, and we do backups daily. You don’t even have to ask.

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We Keep Your Site Running Right

Customers hate broken websites. We keep your website running at an optimum level 24/7.

We Fix Broken Layouts

We fix laylout problems with your theme or user interface.

We Feel The Need For Speed

A slow website can cost you thousands in lost revenue. We optimize your site for speed and security.

We Increase Your Conversions

Stop losing potential customers. It’s time to streamline your UX. We do that. 

We Add New Content

New pages and content to add? We keep things fresh so you can be a leading voice in your industry.

We Solve Nerd Problems

We have serious nerds who can clean up and minimize those JavaScripts, and fix HTML and CSS issues.

We Know On-Page SEO Secrets

We make incremental improvements to your on-page SEO set-up and configurations.

We Up Your Design Game

When it’s redesign time, we got the design and the build. It will be spectacular.
FREE DRUPAL SUPPORT & HELPDESK

Compare Drupal Support Plans

Sign up for one of our monthly Drupal website support and maintenance plans. Remember, there are no contracts, so you can change your plan or cancel at any time. There is No Risk in trying us out.Choose a Drupal Support plan today. Transparent Pricing. No Hidden Fees.

Basic Drupal Support Plan

Core + Module Updates
$199
  • Drupal Repairs & Fixes*
  • Drupal Update Tasks*
  • Helpdesk Support
  • No Setup Fee
  • Average response time: 24 Hours
  • Support for 1 Site
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery
  • Uptime Monitoring
  • Daily Offsite Backups
  • Free Basic Website Hosting & SSL
  • Anti-Spam Protection (No Captchas!)
  • Spam Firewall Protection

Standard Drupal Support Plan

Updates + HelpDesk + Repairs + SEO
$399
  • Drupal Repairs & Fixes*
  • Drupal Update Tasks*
  • On-Page Master SEO
  • Helpdesk Support
  • No Setup Fee
  • Average response time: 12 Hours
  • Support for 1 Site
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery
  • Uptime Monitoring
  • Daily Offsite Backups
  • Free Basic Website Hosting & SSL
  • Anti-Spam Protection (No Captchas!)
  • Spam Firewall Protection

Pro Drupal Support Plan

Updates + HelpDesk + Repairs + Changes
$599
  • Drupal Repairs & Fixes*
  • Drupal Update Tasks*
  • Helpdesk Support
  • On-Page Master SEO
  • No Setup Fee
  • Average response time: 8 Hours
  • Support for 1 Site
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery
  • Uptime Monitoring
  • Daily Offsite Backups
  • Free Basic Website Hosting & SSL
  • Anti-Spam Protection (No Captchas!)
  • Spam Firewall Protection

Basic Plan | Proactive Maintenance

We ensure your website and modules are always up to date with the latest security and code updates. But we don’t stop there. We also regularly scan for broken links, security issues, speed issues, and uptime. We even a Security Guarantee so should there be an attack or hacking to your site we will apply a fix to bring it back up ASAP. We send out a report every month letting you know what we updated and anything that might need attention.

Sign Up For Basic

Standard Plan | Proactive Maintenance + Unlimited Support and Repairs

When you have this Standard Support plan, you always have a trusted team on-call to squash bugs, repair technical issues, and ask for help, so your sites will run smoothly. With Unlimited Helpdesk Support, you can always ask support questions about how to do things on your website. With Unlimited Fixes and Repairs, we’ll fix error messages, things that are broken or not working, adjust something that doesn’t look quite right, or any repair that takes 30 minutes or less. Master on-page SEO configuration is included in the plan. 

Sign Up For Standard

Pro Plan | Proactive Maintenance + Unlimited Support, Repairs, Update Tasks

Some of our clients don’t even need to login to their site anymore with our Pro Plan. Do you need a blog article posted, a new product in your shop or store hours updated? If it’s an update that takes under 30 minutes to complete, then consider it done! Unlimited Website Update Tasks can also include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color of something, or any small task that takes 30 minutes or less. Master on-page SEO configuration is included in the plan. 

Sign Up For Pro
FREE DRUPAL SUPPORT & HELPDESK

Frequently Asked Questions

We fix broken Drupal Sites. We install security patches and code updates. We empower you to focus on your business without worrying about Drupal. You get access to the world’s best developers for website maintenance, website support, & small jobs.
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What happens after I sign up for a Support plan?

Once you submit your order, you will be redirected to our client onboarding questionnaire. Once we have received your completed questionnaire, we will contact you to set up an introductory call with your project manager to exchange credentials.

How does billing work with Pixeldust?

We offer monthly recurring billing which automatically charges your credit card or PayPal account each month. You never have to worry about missing a payment or mailing a check. There are no contracts and you can cancel the subscription in your admin area at any time.

Can I cancel my plan after signup?

Of course. You can cancel at any time by visiting your logging into your Drupal support account. If you aren’t sure how to access your account, contact us and we’ll send you a link to your personal account.

How long does it take to get started?

We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.

Is your pricing method complicated?

You won’t pay hourly fees anymore. No more scope creep or unexpected blown budgets. It is all included in your fixed monthly fee. No surprises, no hassles.

Do you provide in-house support 24/7?

We provide the help you need, as soon as you need it. 24/7. We are always here to help with your support issues. We are able to answer your questions about Drupal maintenance, troubles with installing modules, theme changes, image optimization, content creation, editing, analytics, SEO optimizations, and anything else you need.

Do you offer a money back guarantee?

Yes. If you’re not 100% satisfied with our service in the first 30 days, we will refund your subscription.

What versions of Drupal do you support?

We support Drupal 6, Drupal 7, Drupal 8, and Drupal 9. Yes, we still support Drupal 6 LTS.

Are major version upgrades included?

No, upgrading from Drupal 6 to 7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between Drupal 6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major Drupal version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version of Drupal.

Do I have to change my web hosting to use your Unlimited Support?

No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we’ll develop a custom workflow so we can successfully work with your website.

Do you stand behind your work?

When you work with us, there is no risk to your company. Our USA based provide a 100% money-back guarantee for the first month of your subscription. If you are not happy, we will give you a full refund.

Will you really provide unlimited support for our business?

Send us any request that takes 30 minutes or less and it is included in your support plan. Ask any question and we will answer it. How do you do this? Why is that not working? We answer them all. It’s really very simple. We act as your in-house, go-to IT team.
FREE DRUPAL SUPPORT & HELPDESK
Pixeldust and Pantheon Drupal Development
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