Unlimited Drupal Support Plans and Pricing

$499.00 / month

Unlimited Drupal Support Plan | Vigilant Maintenance

When you subscribe to our Gold Support plan, you always have a trusted team on-call to squash bugs, repair technical issues, and ask for help, so your sites will run smoothly. With Unlimited Helpdesk Support, you can always ask support questions about how to do things on your website (Like, how do I do add a new page, how does this work, or why isn’t this working…) We’ll happily answer any of your support questions or give you advice if you need it.

With Unlimited Fixes and Repairs, we’ll fix error messages, things that are broken or not working, adjust something that doesn’t look quite right, or any repair that takes 30 minutes or less. Some of our clients don’t even need to login to their site anymore with our Pro Plan. Do you need a blog article posted, a new product in your shop or store hours updated? If it’s an update that takes under 30 minutes to complete, then consider it done!

Unlimited Website Update Tasks can also include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color of something, or any small task that takes 30 minutes or less.

Gold Drupal maintenance support plans Support Plan Features

  • FREE Set-up
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery
  • Uptime Monitoring
  • Daily Offsite Backups
  • Free Basic Website Hosting & SSL
  • Helpdesk Support
  • Drupal maintenance support plans Repairs & Fixes*
  • Drupal maintenance support plans Update Tasks*

How do Vigilant Maintenance™ Drupal support plans work?

When you subscribe to our Unlimited Drupal Support Plan, you have the comfort of knowing our trusted team of Drupal admins is at the ready; waiting to fix errors, broken functionality, layout issues, and anything else the pops up. Some of our Gold Unlimited clients don’t even have to log in to their sites anymore. Even if you just need an article posted, or a new product added to your shop, no worries, we got you. If it takes less than 30 minutes per issue, we will take care of it.

How is Vigilant Maintenance™ proactive?

Don’t wait for security issues to compromise your site. Our techs take care of your Drupal Core and modules as soon as they need security updates. We scan for broken links, performance issues, malware, and we do backups daily. You don’t even have to ask.

How do I start a Vigilant Maintenance™ Drupal Support plan?

1.) Subscribe 

Pick the plan that best suits your business. Sign-up. There is no risk to you whatsoever.

2.) Provide Details

Once you have signed up, you are redirected to a secure questionnaire where you can provide us with all of the information we need to get started on your maintenance. 

3.) Onboarding

Our developers will make a copy of your website and set it up on our development servers. We will then conduct an audit of the entire site. During the audit, we make detailed notes that will result in to-do tickets for everything that needs to be addressed on your site. We will also note unique configurations or modules that we need to remember when doing your core and module updates.  Once we complete the audit, we will do a security scan and update/patch anything that needs it. 

What happens after I sign up for a Drupal Support plan?

Once you submit your order, you will be redirected to our client onboarding questionnaire. Once we have received your completed questionnaire, we will contact you to set up an introductory call with your project manager to exchange credentials.

What is your Drupal support workflow?

It is now super simple to you get your website supported, maintained, and fixed.

Send Us Your Request

Tell us about your bugs and issues.  Need to update some content, create a blog post, update some files, or fix an old form? Just send it to us and it’s fixed. 

We Do The Work, You Approve

We can finish most tasks in 24-hours. We back-up everything before we start and QA all of our changes before we give them to you for review. We do all site changes on our development copy and don’t upload them to your live site until you review and approve them.  It’s like having an entire web team in-house, without the expense.

Ready to get started with a Drupal maintenance support plans plan?

It is time to get your website fixed, updated, and secured. Just pick one of our plans now and get started!

How does billing work with Pixeldust?

We offer monthly recurring billing which automatically charges your credit card or PayPal account each month. You never have to worry about missing a payment or mailing a check. There are no contracts and you can cancel the subscription in your admin area at any time.

Can I cancel my plan after signup?

Of course. You can cancel at any time by visiting your logging into your Drupal support account. If you aren’t sure how to access your account, contact us and we’ll send you a link to your personal account.

How long does it take to get started?

We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.

Do you offer a money back guarantee?

Yes. If you’re not 100% satisfied with our service in the first 30 days, we will refund your subscription.

What versions of Drupal do you support?

Our Drupal maintenance support plans plans cover D7, D8, and D9.

Are major version upgrades of Drupal included?

No, upgrading from D6 to D7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between D6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version.

Do support multi-sites?

Yes, BUT, you must have a separate support account for each site contained within your multi-site. Despite multi-sites sharing a codebase, the individual sites can be totally different in nature and include their own unique modules. This can actually make multi-sites much more difficult to maintain because a single change in a shared codebase can have different effects on the various sites. So we treat each site as its own and manually confirm that everything is updated and works properly.

Do I have to change my web hosting to use Vigilant Maintenance™?

No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we’ll develop a custom workflow so we can successfully work with your website.

Will you really provide unlimited support for our business?

We understand that you can’t handle every aspect of running a business on your own. That is why we are here to support you with our white-glove Drupal maintenance services. Our Vigilant Maintenance™ Unlimited Drupal Support plans provide support for Bugs and Module Updates. 

Send us any request that takes 30 minutes or less and it is included in your Gold Support plan. Ask any question and we will answer it. How do you do this? Why is that not working? We answer them all. It’s really very simple. We act as your in-house, go-to IT team. 

Do you provide in-house support 24/7?

In-House Help Desk Support. We provide the help you need, as soon as you need it. 24/7.  We are always here to help with your support issues. We are able to answer your questions about Drupal maintenance, troubles with installing modules, theme changes, image optimization, content creation, editing, analytics, SEO optimizations, and anything else you need.

Is your pricing method complicated?

You won’t pay hourly fees anymore. No more scope creep or unexpected blown budgets. It is all included in your fixed monthly fee. No surprises, no hassles.  

Do you stand behind your work?

When you work with us, there is no risk to your company. We provide a 100% money-back guarantee for the first month of your subscription. If you are not happy, we will give you a full refund. 

What about pesky bugs?

We Exterminate Pesky Bugs. Let us handle all of those little pesky bugs that show up. These are the issues that are too small for engaging a pricey development firm. Errors, views, browser compatibility, CSS problems, htaccess hassles… we got your back. Anything that takes 30 minutes or less is included in our Gold plan. Unlimited. 

$499.00 / month

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