DRUPAL Support and Maintenance
24/7, Worry-Free Support
Worry-Free Support and Maintenance
Your website is at the core of your business. It is crucial that it perform flawlessly. When you are subscribed to our dedicated support services, you will never have to worry about surprises. Your website will be handled by our team of experts who have worked with the most mission-critical and high-traffic websites.
Our support plans provide:
- Access to a dedicated expert who responds quickly and can assist you with bugs, modifications, and new feature development.
- Vigilant, 24/7 monitoring of your website.
- Regular updates, including urgent security patches, version updates, backups, and performance monitoring.
Joe Doyle, Director of Digital Strategy, HCB Health
The Pixeldust team are flexible and provide great service. We’ve hired them several times.
Tyler Harmeyer, VP of IT Operations, My Fit Foods
Pixeldust always exceeds our expectations. Day or night, we can count on Pixeldust to support our eCommerce system.
Philip Busker, CEO, Mattress Firm
Pixeldust helped us present a progressively competitive front during our recent merger negotiations.
Gaea Connary, Marketing Manager, Convio, Inc.
We were really impressed with Pixeldust’s level of expertise and commitment to the project.
James Scott, Business Manager, Cielo Wind Power, LLC
Pixeldust has always been responsive to our needs. They’ve redesigned our site three times over the past 10 years.
Shawn Rucks, CEO, Deverus
Pixeldust gave us exactly what we wanted and delivered it on time and on budget.
Why a Drupal site audit?
- Security - Discover weaknesses in your Drupal implementation.
- Performance - Identify areas where performance improvements can be made.
- Site Acquisition – Do this before you buy a business as part of due diligence.
- Implementation Verification – Check your site before it goes live to avoid critical issues that may appear under load.
- Vendor Management – Make sure your current developer is doing a good job.
- Support Transition – When moving to a new developer both sides need to know what they are working with.
Drupal Support Plans
Silver Drupal Support Plan
We make sure your core and modules are always up to date with the most recent updates. We also monitor for broken links, security leaks, performance problems, and downtime. Our Security Guarantee ensures that in the event of an attack on your site, we will remediate and bring it back to a healthy state. Each month we report all changes that were made during maintenance.
Gold Drupal Support Plan (Unlimited Repairs and Updates)
When you subscribe to our Gold Plan, you have peace of mind knowing our trusted team is on-call and waiting to handle any technical issues that arise. You can always ask our helpdesk support questions about how to make changes on your site, like adding a new page, changing a layout, or even fixing a bug. We'll always answer your questions and give pointers.
With unlimited repairs, we'll fix errors, broken functionality, layout issues, and anything else as long as it takes 30 minutes or less. Some of our Gold Plan clients don't even have to log in to their sites anymore. Even if you just need an article posted or a new product added to your shop, no worries, we got you. If it takes less than 30 minutes to complete, we will take care of it.
Questions? Read the FAQ.
Pixeldust Gold Standard Drupal SupportMonthly Maintenance
- FREE Set-up
- FREE SITE AUDIT
- Same-Day Security Updates
- Monthly Module Updates
- Monthly Broken Link Scan
- Monthly Security Scan
- Monthly Manual Site Check
- Monthly Speed Test
- Offline Updating
- GIT Version Control
- Detailed Work Notes
- Testing After All Updates
- Security Guarantee
- Hack/Malware/Down Recovery
- Uptime Monitoring
- Daily Offsite Backups
- Free Basic Website Hosting & SSL
- Helpdesk Support
- UNLIMITED Drupal Support Service Repairs & Fixes*
- UNLIMITED Drupal Support Service Update Tasks*
* Subject to reasonable use. Small fixes and updates must be requested one at a time and take no more than 30 minutes. Only mission-critical tasks are addressed on weekends.
Frequently Asked Questions
What happens after I sign up for a Drupal Support plan?
Once you submit your order, you will be redirected to our client onboarding questionnaire. Once we have received your completed questionnaire, we will contact you to set up an introductory call with your project manager to exchange credentials.
How does billing work with Pixeldust?
Can I change my plan after signup?
Of course. You can upgrade, downgrade, or cancel at any time by visiting your logging into your Drupal Support Service Aid account. If you aren't sure how to access your account, contact us and we'll send you a link to your personal account.
How long does it take to get started?
We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.
Do you offer a money back guarantee?
Yes. If you're not 100% satisfied with our service in the first 30 days, we will refund your subscription.
What versions of Drupal do you support?
Our Drupal Support Service plans cover D7, D8, and D9.
Are Major version upgrades of Drupal included?
No, upgrading from D6 to D7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between D6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version.
Do support multi-sites?
Yes, BUT, you must have a separate support account for each site contained within your multi-site. Despite multi-sites sharing a codebase, the individual sites can be totally different in nature and include their own unique modules. This can actually make multi-sites much more difficult to maintain because a single change in a shared codebase can have different effects on the various sites. So we treat each site as its own and manually confirm that everything is updated and works properly.
Do I have to change my web hosting to work with you?
No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we'll develop a custom workflow so we can successfully work with your website.
How We Support Our Clients
The key to our service is to provide 24/7 availability, quick response times, seamless integration into existing development workflows. Try to eliminate any division between your team and our team, seamless and painless.
We Strive To Seamlessly Integrate With Your Workflows
We understand that everyone has a workflow that works for them and they are not all the same. With this in mind, our developers work to integrate our services into your existing development workflow, including using your issue tracking or project management systems when necessary.
Already have a site but have a need for a new module to increase your site’s functionality? We can add this for you or create a custom module to suit your needs. Having trouble with an existing custom module? Our Drupal Support Service support team can fix it.
Module and Security Updates
As developers of the modules used in Drupal Support Service make enhancements, updates are released and recommended on your site. In addition to these module updates, there are also security updates. These are especially important if you are running e-commerce on your Drupal Support Service website to ensure your site stays safe from hackers. If not kept up to date, your site becomes more and more vulnerable and susceptible to intrusion.
Drupal Support Service Commerce Support
If your site currently has commerce integration, our Drupal Support Service maintenance crew can assist in adding additional functionality or fixing any issues that may occur. Or if you are contemplating adding a store to your site, we can assist in helping to not only get it set up but also in making sure you are using the best solutions for your individual needs.
Our Support team can quickly troubleshoot issues and provide quick solutions. Through years of experience, they have countered many issues and overcome many ways of solving problems related to Drupal Support Service maintenance.
Is your site confusing or hard to administer? We can smooth out issues related to administration workflow, content types, blocks, rules, views, and other Drupal Support Service support tools.
We can help give your site a new theme or make small adjustments based on your needs.
Is your site experiencing slowdowns? We can perform an audit on your site to determine factors that contribute to the poor response time of the site. We then will offer recommendations to speed up the response time of initial and subsequent page loads.
Need to get your Drupal Support Service site set up with a hosting company? Or perhaps you aren’t sure if your current hosting provider is the best option for you. Speak with one of our experienced Drupal Support Service maintenance professionals and learn about other options that may be more suited for your needs. This can help increase your performance, retention, security, and save your business money.