DRUPAL Support and Maintenance
24/7, Worry-Free Support
Worry-Free Drupal maintenance support plans Support
Our goal is to provide stakeholders worry-free ownership by having our team track, secure, and maintain your website behind the scenes. We will devise a test plan for your site, so the most critical issues are recognized and remediated before problems can occur. We strive to eliminate any separation between your team and our team, to make collaboration as painless as possible.
We cover all the bases.
Your Drupal maintenance support plans website is at the core of your business. It is crucial that it perform flawlessly. When you are subscribed to our dedicated Drupal maintenance support plans support services, you will never have to worry about surprises. Your website will be handled by our team of Drupal maintenance support plans experts who have worked with the most mission-critical and high-traffic Drupal maintenance support plans websites.
Our Drupal maintenance support plans support and maintenance services provide:
- Access to a dedicated expert who responds quickly and can assist you with bugs, modifications, and new feature development.
- Vigilant, 24/7 monitoring of your website.
- Regular updates, including urgent security patches, version updates, backups, and performance monitoring.
Two great plans to choose from!
Silver Support Plan | Vigilant Maintenance
We make sure your Drupal maintenance support plans core and modules are always up to date with the most recent updates. We also monitor for broken links, security leaks, performance problems, and downtime. Our Security Guarantee ensures that in teh event of an attack on your site, we will remediate and bring it back to a healthy state. Each month we report all changes that were made during maintenance.
Gold Support Plan | Vigilant Maintenance + Unlimited Support, Repairs, and Updates
When you subscribe to our Gold Plan, you have peace of mind knowing our trusted team is on-call and waiting to handle any technical issues that arise. You can always ask our helpdesk support questions about how to make changes on your site, like adding a new page, changing a layout, or even fixing a bug. We’ll always answer your Drupal maintenance support plans questions and give pointers.
With unlimited repairs, we’ll fix errors, broken functionality, layout issues, and anything else as long as it takes 30 minutes or less. Some of our Gold Plan clients don’t even have to log in to their sites anymore. Even if you just need an article posted or a new product added to your shop, no worries, we got you. If it takes less than 30 minutes to complete, we will take care of it.
Silver Plan
Monthly Maintenance- FREE Set-up
- Same-Day Security Updates
- Monthly Module Updates
- Monthly Broken Link Scan
- Monthly Security Scan
- Monthly Manual Site Check
- Monthly Speed Test
- Offline Updating
- GIT Version Control
- Detailed Work Notes
- Testing After All Updates
- Security Guarantee
- Hack/Malware/Down Recovery
Gold Plan
Monthly Maintenance- FREE Set-up
- Same-Day Security Updates
- Monthly Module Updates
- Monthly Broken Link Scan
- Monthly Security Scan
- Monthly Manual Site Check
- Monthly Speed Test
- Offline Updating
- GIT Version Control
- Detailed Work Notes
- Testing After All Updates
- Security Guarantee
- Hack/Malware/Down Recovery
- Uptime Monitoring
- Daily Offsite Backups
- Free Basic Website Hosting & SSL
- Helpdesk Support
- Unlimited Repairs & Fixes*
- Unlimited Update Tasks*
* Subject to reasonable use. Small fixes and updates must be requested one at a time and take no more than 30 minutes. Only mission-critical tasks are addressed on weekends.
Frequently Asked Questions
How does billing work with Pixeldust?
Can I change my plan after signup?
Of course. You can upgrade, downgrade, or cancel at any time by visiting your logging into your Drupal maintenance support plans Aid account. If you aren’t sure how to access your account, contact us and we’ll send you a link to your personal account.
How long does it take to get started?
We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.
Do you offer a money back guarantee?
Yes. If you’re not 100% satisfied with our service in the first 30 days, we will refund your subscription.
What versions of Drupal maintenance support plans do you support?
We support Drupal maintenance support plans 7, Drupal maintenance support plans 8, and Drupal maintenance support plans 9.
Are Major version upgrades of Drupal maintenance support plans included?
No, upgrading from Drupal maintenance support plans 6 to 7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between Drupal maintenance support plans 6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major Drupal maintenance support plans version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version of Drupal maintenance support plans.
Do I have to change my web hosting to work with you?
No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we’ll develop a custom workflow so we can successfully work with your website.
Do support Drupal maintenance support plans multi-sites?
Yes, BUT, you must have a separate support account for each site contained within your multi-site. Despite multi-sites sharing a codebase, the individual sites can be totally different in nature and include their own unique modules. This can actually make multi-sites much more difficult to maintain because a single change in a shared codebase can have different effects on the various sites. So we treat each site as its own and manually confirm that everything is updated and works properly.