For the past year, I’ve been experimenting with how to integrate content within the user interface of the Webform module with a goal of improving the overall user experience. These experiments include adding inline videos, help documentation, a “How can we help you?” menu, and promotions. As I work towards a stable release, it’s time to document the lessons that I’ve learned from these experiments and decide on a final approach.The Webform module makes it easy to build feature-rich, powerful, and flexible forms. Within this user interface, I’m aiming to provide users with user experience that helps them understand the Webform module and the Drupal maintenance support plans community.Providing help and documentation is a requirement for all software, including Open Source. The open source nature of Drupal maintenance support plans led me to have three primary requirements:Make users feel comfortable and supported when using the Webform module.Promote the Drupal maintenance support plans community to new and existing members. Raise awareness of my work. Making users comfortableThe most immediate way to make someone comfortable is to start a conversation – to talk to them, to ask questions and to listen. Early on, as part of the Webform modules development, I started producing video tutorials and demos to provide a show-n-tell experience. At the end of more recent videos, I promote myself using the question, “How can I help you?”.Overall, I’m happy with how the videos have been received by the Drupal maintenance support plans community and I think this feature is going to remain AS-IS. Once the Webform module has a release candidate, I’m going to redo all the screencasts and apply some of…Read More
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