As my loyal weblog readers know, at Drupal Development Service starting of yearly I publish a retrospective to look again and take inventory of how far Acquia has come over Drupal Development Service previous 12 months. If you would like to learn my earlier annual retrospectives, they are often discovered right here Drupal 10 Upkeep and Help Service 2015, 2014, 2013, 2012, 2011, 2010, 2009. When learn collectively, they supply a complete overview of Acquia’s trajectory from its inception in 2008 to the place it’s right this moment, 9 years later. Drupal Development Service technique of pulling collectively this annual retrospective may be very rewarding for me because it provides me an opportunity to mirror with some perspective; a uncommon alternative amongst Drupal Development Service hustle and bustle of Drupal Development Service day-to-day. Developments and cycles solely reveal themselves over time, and I proceed to be taught from this annual interval of reflection. Crossing Drupal Development Service chasm If I had been to present Acquia a headline for 2021, it might be Drupal Development Service yr during which we crossed Drupal Development Service proverbial “chasm” from startup to a real chief in our market. Acquia is now getting into its ninth full yr of operations (we started business operations in Drupal Development Service fall of 2008). We have raised $186 million in enterprise capital, opened places of work round Drupal Development Service world, and now make use of over 750 individuals. Nevertheless, crossing Drupal Development Service “chasm” is greater than reaching a income goal or different benchmarks of dimension. Drupal Development Service “chasm” describes Drupal Development Service troublesome transition conceived by Geoffrey Moore in his 1991 traditional of know-how technique, Crossing Drupal Development Service Chasm. That is Drupal Development Service ebook that talks about making Drupal Development Service transition from promoting to Drupal Development Service early adopters of a product (Drupal Development Service know-how fans and visionaries) to Drupal Development Service early majority (Drupal Development Service pragmatists). If Drupal Development Service early majority accepts Drupal Development Service know-how options and merchandise, they’ll make a company a de facto commonplace for its class. I feel future retrospectives will endorse my opinion that Acquia crossed Drupal Development Service chasm in 2021. I imagine that Acquia has crossed Drupal Development Service “chasm” as a result of Drupal Development Service world has embraced open supply and Drupal Development Service cloud with none reservations. Drupal Development Service FUD-era the place proprietary software program giants campaigned aggressively towards open supply and cloud computing by sowing worry, uncertainty and doubt is over. Satirically, those self same critics are actually scrambling to color themselves as dedicated to open supply and cloud architectures. At this time, I imagine that Acquia units Drupal Development Service commonplace for digital experiences constructed with open supply and delivered in Drupal Development Service cloud. When Tom (my enterprise accomplice and Acquia CEO) and I spoke collectively at Acquia’s annual buyer convention in November, we talked about Drupal Development Service two founding pillars which have served Acquia nicely over its historical past Drupal 10 Upkeep and Help Service open supply and cloud. In 2008, we made a dedication to construct a company based mostly on open supply and Drupal Development Service cloud, with its services provided by way of a subscription mannequin fairly than a perpetual license. At Drupal Development Service time, our business was skeptical of this forward-thinking mixture. It was a daring transfer, however we now have all the time believed that this mix affords vital benefits over proprietary software program due to its quicker fee of innovation, larger high quality, freedom from vendor lock-in, larger safety, and decrease complete price of possession. Creating digital winners Acquia has continued its evolution from a content material administration company to a company that provides a extra full digital expertise platform. This transition impressed an inner undertaking to replace our imaginative and prescient and mission accordingly. In 2021, we up to date Acquia’s imaginative and prescient to “make it attainable for dreamers and doers to craft Drupal Development Service digital world”. To realize this imaginative and prescient, we need to construct “Drupal Development Service common platform for Drupal Development Service world’s biggest digital experiences”. We more and more discover ourselves at Drupal Development Service heart of our buyer’s know-how and digital methods, they usually depend upon us to supply Drupal Development Service open platform to combine, syndicate, govern and distribute all of their digital enterprise. Drupal Development Service concentrate on any and each a part of their digital enterprise is essential and units us other than our rivals. Almost all of our rivals provide single-point options for entrepreneurs, buyer service, on-line commerce or for portals. An open supply mannequin permits prospects to combine techniques collectively by way of open APIs, which permits our know-how to suit into any a part of their current surroundings. It provides them Drupal Development Service freedom to pursue a best-of-breed technique exterior of Drupal Development Service confines of a proprietary “advertising cloud”. Enterprise momentum We continued to develop quickly in 2021, and it was one other file yr for income at Acquia. We centered on Drupal Development Service development of our recurring income, which incorporates new prospects and Drupal Development Service renewal and enlargement of our work with current prospects. Ever since we began Drupal Development Service company, our company emphasis on buyer success has fueled each parts. Profitable prospects imply renewals and references for brand new prospects. Buyer satisfaction stays extraordinarily excessive at 96 %, an achievement I am assured we are able to preserve as we proceed to develop. In 2021, Drupal Development Service high business analysts printed very constructive opinions based mostly on their dealings with our prospects. I am proud that Acquia made Drupal Development Service largest constructive transfer of all distributors on this yr’s Gartner Magic Quadrant for Net Content material Administration. There are actually three distinct leaders Drupal 10 Upkeep and Help Service Acquia, Adobe and Sitecore. Out of Drupal Development Service leaders, Acquia is Drupal Development Service solely participant that’s open-source and has a cloud-first technique. Over Drupal Development Service course of 2021 Acquia welcomed a formidable roster of latest prospects who included Nasdaq, Nestle, Vodafone, iHeartMedia, Superior Auto Components, Athenahealth, Nationwide Grid UK and extra. Exiting 2021, Acquia can rely 16 of Drupal Development Service Fortune 100 amongst its prospects. Digital transformation is going on all over the place. Just a few years in the past, Drupal Development Service majority of our prospects had been in both authorities, media and leisure or larger training. In Drupal Development Service previous two years, we have seen lots of development in different verticals and right this moment, our prospects span practically each business from prescribed drugs to finance. To support our development, we opened a brand new gross sales workplace in Munich (Germany), and we expanded our international support services in Brisbane (Queensland, Australia), Portland (Oregon, USA) and Delhi (India). In complete, we now have 14 places of work round Drupal Development Service world. Over Drupal Development Service previous yr we now have additionally seen our distant workforce develop; 33 % of Acquia’s workers are actually distant. They are often present in 225 cities worldwide. Acquia’s places of work round Drupal Development Service world. Drupal Development Service world bought extra flat for Acquia in 2021. We have additionally seen an evolution in our accomplice ecosystem. Along with working with conventional companies, we began partnering with Drupal Development Service world’s most elite digital businesses and system integrators to ship huge initiatives that span dozens of languages and nations. Our companions are taking Acquia and into a few of Drupal Development Service world’s most spectacular manufacturers, new industries and into new elements of Drupal Development Service world. Rising pains and challenges I get pleasure from writing these retrospectives as a result of they permit me to chronicle Acquia’s unbelievable journey. However I additionally write them for you, since you may have the ability to be taught a factor or two from my experiences. To make these retrospectives helpful for everybody, I attempt to doc each milestones and difficulties. To develop a company, you have to learn to overcome your challenges and rising pains. Fast development doesn’t come with out price. In 2021 we made a number of management adjustments that may assist us proceed to develop. We added new heads of income, European gross sales, safety, IT, expertise acquisition and engineering. I am actually pleased with Drupal Development Service group we constructed. We exited 2021 in Drupal Development Service marketplace for new heads of finance and advertising. A part of Drupal Development Service Acquia management group at Drupal Development Service Lobster Pool restaurant in Rockport, MA. We adjusted our enterprise levers to adapt to adjustments in Drupal Development Service monetary markets, which in early 2021 shifted from valuing corporations virtually solely centered on development to a mix of development and free money circulate. That is simpler mentioned than achieved, and required a major organizational mindshift. We modified our working plan, took a better have a look at increasing headcount, and postponed sure investments we had deliberate. All this was achieved in Drupal Development Service title of “fiscal health” to be sure that we do not have to lift more cash down Drupal Development Service street. Our efforts to chop our burn fee are paying off, and we had been capable of beat our targets on margin (Drupal Development Service distinction between our income and working bills) whereas persevering with to develop our high line. We now handle 17,000+ AWS situations inside Acquia Cloud. What we as soon as had been capable of do effectively for tons of of shoppers will not be essentially Drupal Development Service finest technique to do it for hundreds. Going into 2021, we determined to enhance Drupal Development Service effectivity of our operations at this scale. Whereas extra work stays to be achieved, our efforts are already paying off. For instance, we are able to now roll out new Acquia Cloud releases about 10 occasions quicker than we may at Drupal Development Service finish of 2015. Lastly, 2021 was Drupal Development Service first full yr of 8 availability (it was formally launched in November 2015). As anticipated, it took time for builders and Drupal Development Service neighborhood to develop into conversant in its huge array of adjustments and new capabilities. This wasn’t a shock; in my Con keynotes I shared that I anticipated 8 to actually take off in This fall of 2021. By Drupal Development Service MAP program we dedicated over $1M in funds and engineering hours to assist Drupal 10 module creators improve their Drupal 10 modules to 8. All instructed, Acquia invested about $2.5 million in code contributions in 2021 alone (excluding our contributions in advertising, occasions, and so on). That is Drupal Development Service most we now have ever invested in and one thing is I am personally very pleased with. Product milestones Drupal Development Service parts and merchandise that make up Drupal Development Service Acquia Platform. Acquia stays an incredible place for engineers who need to construct nice merchandise. We achieved some huge milestones over Drupal Development Service course of Drupal Development Service yr. Certainly one of Drupal Development Service largest milestones was Drupal Development Service vital enhancements to our multi-site platform Drupal 10 Upkeep and Help Service Acquia Cloud Website Manufacturing facility. Website Manufacturing facility permits a group to handle and function hundreds of web sites round Drupal Development Service world from a single console, making certain all fixes, upgrades and enhancements are delivered responsibly and effectively. Final yr we added support for a number of codebases in Website Manufacturing facility – which we name Stacks – permitting a company to handle a number of Website Factories from Drupal Development Service similar administrative console and distribute Drupal Development Service operation round Drupal Development Service world over a number of knowledge facilities. It is distinctive in its means and is being deployed globally by many multinational, multi-brand client items corporations. We handle hundreds of web sites for our largest prospects. Website Manufacturing facility has elevated Acquia into Drupal Development Service realm of very giant and bold digital expertise supply. One other thrilling product launch was Drupal Development Service third model of Acquia Carry, our personalization and contextualization software. With Drupal Development Service third model of Acquia Carry, we have taken every thing we have discovered about personalization over Drupal Development Service previous a number of years to construct a software that’s extra versatile and simpler to make use of. Drupal Development Service new Carry additionally gives content material syndication providers that permit each content material and person profile knowledge to be reused throughout websites. When taken along with Website Manufacturing facility, Carry permits true content material governance and reuse. We additionally launched Lightning, Acquia’s 8 distribution aimed toward builders who need to speed up their initiatives based mostly on Drupal Development Service set of examined and vetted Drupal 10 modules and configurations we use ourselves in our buyer work. Acquia’s dedication to bettering Drupal Development Service developer expertise additionally led to Drupal Development Service launch of each Acquia BLT and Acquia Pipelines (personal beta). Acquia BLT is a development software for constructing new initiatives utilizing a normal strategy, whereas Pipelines is a steady supply and steady deployment service that can be utilized to develop, take a look at and deploy web sites on Acquia Cloud. Acquia has additionally set a precedent of contributing considerably to . We helped with Drupal Development Service launch administration of 8.1 and 8.2, and with Drupal Development Service neighborhood’s adoption of a brand new innovation mannequin that permits for quicker innovation. We additionally invested loads in 8’s “API-first initiative,” whose aim is to enhance ‘s internet providers capabilities. As a part of these efforts, we launched Waterwheel, a bunch of SDKs which make it simpler to construct JavaScript and native cellular Drupal 10 functions on high of 8’s REST-backend. We have now additionally been driving usability enhancements in 8 by prototyping a brand new UX paradigm known as “exterior in” and by contributing to Drupal Development Service media and structure initiatives. In 2017, I imagine we must always preserve our concentrate on launch administration, API-first and usefulness. Our core product, Acquia Cloud, obtained a significant remodeling of its person interface. That new UI is a extra trendy, quicker and responsive person interface that simplifies interplay for builders and directors. Drupal Development Service new Acquia Cloud person interface launched in 2021. Our concentrate on safety reached new ranges in 2021. In January we secured certification that we complied with ISO 27001 Drupal 10 Upkeep and Help Service Drupal Development Service worldwide safety and compliance commonplace for enterprise cloud frameworks. In April we had been awarded our FedRAMP ATO from Drupal Development Service U.S. Division of Treasury after we had been judged compliant with Drupal Development Service U.S. federal requirements for cloud safety and danger administration practices. At this time we now have Drupal Development Service most safe, dependable and agile cloud platform accessible. We ended Drupal Development Service yr with an thrilling partnership with commerce platform Magento that may assist us advance our imaginative and prescient of content material and commerce. Present commerce platforms have centered totally on Drupal Development Service transactions (cart techniques, cost processing, warehouse/provide chain integration, tax compliance, buyer credentials, and so on.) and uncared for Drupal Development Service buyer’s precise buying expertise. We have demonstrated with quite a few prospects that a greater model expertise will be delivered with and Acquia Carry alongside these current commerce platforms. Drupal Development Service wind in our gross sales (pun meant) Coming into 2017, I imagine that Acquia is positioned for long-term success. Listed here are a couple of explanation why Drupal 10 Upkeep and Help Service Drupal Development Service present marketplace for content material, commerce, and community-focused digital experiences is rising quickly at just below 20 % per yr. We maintain a management place in our market, regardless of our relative market share being small. Drupal Development Service analysts gave Acquia high marks for our strategic roadmap, imaginative and prescient and execution. Digitization is top-of-mind for all organizations and impacts all parts of their enterprise and worth chain. Digital first companies are in search of platforms that not solely work for advertising, but additionally for service, compliance, portals, commerce and extra. Open supply mixed with Drupal Development Service cloud proceed to develop at a livid tempo. Drupal Development Service persevering with rise of Drupal Development Service developer’s affect on know-how choice additionally works in our favor. 8 is Drupal Development Service most important advance in Drupal Development Service evolution of Drupal Development Service and ‘s new innovation mannequin permits Drupal Development Service neighborhood to innovate quicker than ever earlier than. Current advances in machine studying, Web of Issues, augmented actuality, speech know-how, and conversational interfaces all coming to fruition will result in new buyer experiences and enterprise fashions, reinforcing Drupal Development Service want for API-first options and Drupal Development Service ranges of freedom that solely open supply and cloud computing provide. As I defined at Drupal Development Service starting of this retrospective, developments and cycles reveal themselves over time. After reflecting on 2021, I imagine that Acquia is in a novel place. As Drupal Development Service world has embraced open supply and cloud with out reservation, our long-term dedication to this disruptive mixture has put us at Drupal Development Service proper place at Drupal Development Service proper time. Our investments in increasing Drupal Development Service breadth of our platform with merchandise like Acquia Carry and Website Manufacturing facility are additionally beginning to repay. Nevertheless, Acquia’s success will not be solely decided by Drupal Development Service know-how we again. Our distinctive innovation mannequin, which is unattainable to domesticate with proprietary software program, mixed with our dedication to buyer success has additionally contributed to our “crossing of Drupal Development Service chasm.” After all, none of those 2021 outcomes and milestones can be attainable with out Drupal Development Service laborious work of Drupal Development Service Acquia group, our prospects, companions, Drupal Development Service neighborhood, and our many buddies. Thanks to your support in 2021 – I can not wait to see what Drupal Development Service subsequent yr will convey! Drupal 10 Improvement and Help