---
type: Website Page
title: "Baylor Scott & White Health Plan Case Study | Pixeldust Interactive"
description: "A full Drupal rebuild replaced a proprietary platform and brought insurance information, plan shopping, and provider discovery into one experience."
resource: "https://pixeldust.net/case-studies/baylor-scott-white-health-plan"
tags: [pixeldust, website]
status: stable
sources:
  - id: canonical-page
    resource: "https://pixeldust.net/case-studies/baylor-scott-white-health-plan"
    title: "Baylor Scott & White Health Plan Case Study | Pixeldust Interactive"
---

# Baylor Scott & White Health Plan Case Study | Pixeldust Interactive

> A full Drupal rebuild replaced a proprietary platform and brought insurance information, plan shopping, and provider discovery into one experience.

## Source

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## Page content

Case study / Healthcare insurance

# Baylor Scott & White Health Plan: Rebuilding a health-plan portal around the people who rely on it.

A full Drupal rebuild replaced a proprietary platform and brought insurance information, plan shopping, and provider discovery into one experience.
Explore the project ↓ [All case studies](https://pixeldust.net/case-studies)
Portfolio project image from the Baylor Scott & White Health Plan Work page or archive. Project portfolio image Enterprise website and member tools

Client

Baylor Scott & White Health Plan

Industry

Healthcare insurance

Project

Enterprise website and member tools

Core technology

Drupal

Pixeldust Interactive contribution: Delivery leadership Collaborating partner: HC&B Health

01 / The problem

## What the business needed to solve.

The health plan served members, employers, providers, and brokers with different needs. Its legacy proprietary site needed to support insurance-plan comparison and commerce while navigating demanding HIPAA-related architecture considerations.

### The objectives

- 01 Replace a restrictive legacy system

- 02 Serve multiple audiences through clearer paths

- 03 Support plan shopping and provider searches

02 / The solution

## A more useful digital experience.

Pixeldust Interactive managed the HC&B Health-led rebuild on Drupal. The resulting site organized plan options, member resources, and doctor and dentist finder functionality in a more accessible portal experience.

01 / Drupal platform migration
### Drupal platform migration

The work moved the public experience away from its previous proprietary solution.
02 / Plan comparison and qualification
### Plan comparison and qualification

Digital tools helped visitors explore and evaluate health-insurance options.
03 / Multi-audience resource hub
### Multi-audience resource hub

Separate member, employer, provider, and broker journeys improved content discovery.

03 / Business value

## How the work helped the business.

The work addressed a real challenge for Baylor Scott & White Health Plan—improving the experience for customers, teams, or both.

01
### Simpler research

Visitors could compare plans and find providers in a more coherent experience.
02
### Broader self-service

Different audiences had more direct access to relevant tools and information.
03
### A more flexible foundation

Drupal gave the organization a maintainable platform for future digital improvements.

04 / Technology

## Tech stack & capabilities.

Technologies and deliverables from the historical project are shown as originally documented, including earlier-generation platforms where applicable.
Drupal Insurance plan commerce Provider finder integration HIPAA-aware architecture Waterfall project management

The takeaway

Enterprise healthcare design succeeds when complex information feels understandable to each audience.
[Explore all case studies →](https://pixeldust.net/case-studies)

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## What could a better digital experience do for your business?

Tell us what needs to work better. We'll help map a practical path forward.
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