• Drupal Support and Drupal Maintenance
  • About Pixeldust

Silver Drupal Support Plan & Maintenance

USD $299.00 / month

Silver Drupal Support Plan

When you subscribe to our Silver Plan, we ensure your website and modules are always up to date with the latest security and code updates. But we don’t stop there. We also regularly scan for broken links, security issues, speed issues, and uptime. We even a Security Guarantee so should there be an attack or hacking to your site we will apply a fix to bring it back up ASAP. We send out a report every month letting you know what we updated and anything that might need attention. You get:

  • FREE Set-up
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Drupal Support Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery

Silver Drupal Support Plan

When you subscribe to our Silver Plan, we ensure your website and modules are always up to date with the latest security and code updates. But we don’t stop there. We also regularly scan for broken links, security issues, speed issues, and uptime. We even a Security Guarantee so should there be an attack or hacking to your site we will apply a fix to bring it back up ASAP. We send out a report every month letting you know what we updated and anything that might need attention. You get:

  • FREE Set-up
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Drupal Support Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery

Support Plans Compared

* Subject to reasonable use. Small fixes and updates must be requested one at a time and take no more than 30 minutes. Only mission-critical tasks are addressed on weekends.

Frequently Asked Questions

What happens after I sign up for a plan?

Once you submit your order, you will be redirected to our client onboarding questionnaire. Once we have received your completed questionnaire, we will contact you to set up an introductory call with your project manager to exchange credentials. 

How does billing work with Pixeldust?

We offer monthly recurring billing which automatically charges your credit card or PayPal account each month. You never have to worry about missing a payment or mailing a check. There are no contracts and you can cancel the subscription in your admin area at any time.

Can I change my plan after signup?

Of course. You can upgrade, downgrade, or cancel at any time by visiting your logging into your Drupal Aid account. If you aren't sure how to access your account, contact us and we'll send you a link to your personal account.

How long does it take to get started?

We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.

Do you offer a money back guarantee?

Yes. If you're not 100% satisfied with our service in the first 30 days, we will refund your subscription.

What versions of Drupal do you support?

We support Drupal 7, Drupal 8, and Drupal 9. 

Are Major version upgrades of Drupal included?

No, upgrading from Drupal 6 to 7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between Drupal 6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major Drupal version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version of Drupal.

Do support Drupal multi-sites?

Yes, BUT, you must have a separate support account for each site contained within your multi-site. Despite multi-sites sharing a codebase, the individual sites can be totally different in nature and include their own unique modules. This can actually make multi-sites much more difficult to maintain because a single change in a shared codebase can have different effects on the various sites. So we treat each site as its own and manually confirm that everything is updated and works properly.

Do I have to change my web hosting to work with you?

No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we'll develop a custom workflow so we can successfully work with your website.

Silver Drupal Support Plan

When you subscribe to our Silver Plan, we ensure your website and modules are always up to date with the latest security and code updates. But we don’t stop there. We also regularly scan for broken links, security issues, speed issues, and uptime. We even a Security Guarantee so should there be an attack or hacking to your site we will apply a fix to bring it back up ASAP. We send out a report every month letting you know what we updated and anything that might need attention. You get:

  • FREE Set-up
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Drupal Support Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery
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