• Drupal Support and Drupal Maintenance
  • About Pixeldust

Gold Drupal Support Plan | Unlimited Repairs and Changes

USD $899.00 / month

When you subscribe to our Gold Support plan, you always have a trusted team on-call to squash bugs, repair technical issues, and ask for help, so your sites will run smoothly. With Unlimited Helpdesk Support, you can always ask support questions about how to do things on your website (Like, how do I do add a new page, how does this work, or why isn’t this working…) We’ll happily answer any of your support questions or give you advice if you need it.

With Unlimited Fixes and Repairs, we’ll fix error messages, things that are broken or not working, adjust something that doesn’t look quite right, or any repair that takes 30 minutes or less. Some of our clients don’t even need to login to their site anymore with our Pro Plan. Do you need a blog article posted, a new product in your shop or store hours updated? If it’s an update that takes under 30 minutes to complete, then consider it done!

Unlimited Website Update Tasks can also include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color of something, or any small task that takes 30 minutes or less. You get:

  • FREE Set-up
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery
  • Uptime Monitoring
  • Daily Offsite Backups
  • Free Basic Website Hosting & SSL
  • Helpdesk Support
  • Drupal Repairs & Fixes*
  • Drupal Update Tasks*

When you subscribe to our Gold Support plan, you always have a trusted team on-call to squash bugs, repair technical issues, and ask for help, so your sites will run smoothly. With Unlimited Helpdesk Support, you can always ask support questions about how to do things on your website (Like, how do I do add a new page, how does this work, or why isn’t this working…) We’ll happily answer any of your support questions or give you advice if you need it.

With Unlimited Fixes and Repairs, we’ll fix error messages, things that are broken or not working, adjust something that doesn’t look quite right, or any repair that takes 30 minutes or less. Some of our clients don’t even need to login to their site anymore with our Pro Plan. Do you need a blog article posted, a new product in your shop or store hours updated? If it’s an update that takes under 30 minutes to complete, then consider it done!

Unlimited Website Update Tasks can also include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color of something, or any small task that takes 30 minutes or less. You get:

  • FREE Set-up
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery
  • Uptime Monitoring
  • Daily Offsite Backups
  • Free Basic Website Hosting & SSL
  • Helpdesk Support
  • Drupal Repairs & Fixes*
  • Drupal Update Tasks*

Support Plans Compared

* Subject to reasonable use. Small fixes and updates must be requested one at a time and take no more than 30 minutes. Only mission-critical tasks are addressed on weekends.

Frequently Asked Questions

What happens after I sign up for a plan?

Once you submit your order, you will be redirected to our client onboarding questionnaire. Once we have received your completed questionnaire, we will contact you to set up an introductory call with your project manager to exchange credentials. 

How does billing work with Pixeldust?

We offer monthly recurring billing which automatically charges your credit card or PayPal account each month. You never have to worry about missing a payment or mailing a check. There are no contracts and you can cancel the subscription in your admin area at any time.

Can I change my plan after signup?

Of course. You can upgrade, downgrade, or cancel at any time by visiting your logging into your Drupal Aid account. If you aren't sure how to access your account, contact us and we'll send you a link to your personal account.

How long does it take to get started?

We can get started right away. First, we audit the entire site to get familiar with how your developers set it up. Then we immediately scan for security issues and remediate them.

Do you offer a money back guarantee?

Yes. If you're not 100% satisfied with our service in the first 30 days, we will refund your subscription.

What versions of Drupal do you support?

We support Drupal 7, Drupal 8, and Drupal 9. 

Are Major version upgrades of Drupal included?

No, upgrading from Drupal 6 to 7 or even 7 to 8 can be a painstaking process depending on the architecture of your site, the particular modules being used, and how your theme was constructed. Sometimes the same modules do not exist in the newer versions so you may need to rethink some functionality, and the theming layers between Drupal 6, 7, and 8 are all different so your theme will most likely need to be re-coded to work properly. The best time to do a major Drupal version upgrade is when you are doing a redesign of your website. Our proactive maintenance updates only cover security and code updates for your current major version of Drupal.

Do support Drupal multi-sites?

Yes, BUT, you must have a separate support account for each site contained within your multi-site. Despite multi-sites sharing a codebase, the individual sites can be totally different in nature and include their own unique modules. This can actually make multi-sites much more difficult to maintain because a single change in a shared codebase can have different effects on the various sites. So we treat each site as its own and manually confirm that everything is updated and works properly.

Do I have to change my web hosting to work with you?

No, you can keep your current host. We have many predeveloped workflows for working with many hosts, platforms, and custom environments. If you have a special workflow or host, then we'll develop a custom workflow so we can successfully work with your website.

When you subscribe to our Gold Support plan, you always have a trusted team on-call to squash bugs, repair technical issues, and ask for help, so your sites will run smoothly. With Unlimited Helpdesk Support, you can always ask support questions about how to do things on your website (Like, how do I do add a new page, how does this work, or why isn’t this working…) We’ll happily answer any of your support questions or give you advice if you need it.

With Unlimited Fixes and Repairs, we’ll fix error messages, things that are broken or not working, adjust something that doesn’t look quite right, or any repair that takes 30 minutes or less. Some of our clients don’t even need to login to their site anymore with our Pro Plan. Do you need a blog article posted, a new product in your shop or store hours updated? If it’s an update that takes under 30 minutes to complete, then consider it done!

Unlimited Website Update Tasks can also include updating content, settings, modifying a view or adding a field to a content type, installing a module, moving a button, changing a color of something, or any small task that takes 30 minutes or less. You get:

  • FREE Set-up
  • Same-Day Security Updates
  • Monthly Module Updates
  • Monthly Broken Link Scan
  • Monthly Security Scan
  • Monthly Manual Site Check
  • Monthly Speed Test
  • Offline Updating
  • GIT Version Control
  • Detailed Work Notes
  • Testing After All Updates
  • Security Guarantee
  • Hack/Malware/Down Recovery
  • Uptime Monitoring
  • Daily Offsite Backups
  • Free Basic Website Hosting & SSL
  • Helpdesk Support
  • Drupal Repairs & Fixes*
  • Drupal Update Tasks*
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