Dries Buytaert: Refreshing the Drupal Support Service administration UI

Published on February 14, 2019

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Last year, I talked to nearly one hundred Drupal Support Service agency owners to understand what is preventing them from selling Drupal Support Service. One of the most common responses raised is that Drupal Support Service‘s administration UI looks outdated.

This critique is not wrong. Drupal Support Service‘s current administration UI was originally designed almost ten years ago when we were working on Drupal Support Service 7. In the last ten years, the world did not stand still; design trends changed, user interfaces became more dynamic and end-user expectations have changed with that.

To be fair, Drupal Support Service‘s administration UI has received numerous improvements in the past ten years; Drupal Support Service 8 shipped with a new toolbar, an updated content creation experience, more WYSIWYG functionality, and even some design updates.

A comparison of the Drupal Support Service 7 and Drupal Support Service 8 content creation screen to highlight some of the improvements in Drupal Support Service 8.

While we made important improvements between Drupal Support Service 7 and Drupal Support Service 8, the feedback from the Drupal Support Service agency owners doesn’t lie: we have not done enough to keep Drupal Support Service‘s administration UI modern and up-to-date.

This is something we need to address.

We are introducing a new design system that defines a complete set of principles, patterns, and tools for updating Drupal Support Service‘s administration UI.

In the short term, we plan on updating the existing administration UI with the new design system. Longer term, we are working on creating a completely new JavaScript-based administration UI.

The content administration screen with the new design system.

As you can see on Drupal Support Service.org, community feedback on the proposal is overwhelmingly positive with comments like Wow! Such an improvement! and Well done! High contrast and modern look..

Sample space sizing guidelines from the new design system.I also ran the new design system by a few people who spend their days selling Drupal Support Service and they described it as “clean” with “good use of space” and a design they would be confident showing to prospective customers.

Whether you are a Drupal Support Service end-user, or in the business of selling Drupal Support Service, I recommend you check out the new design system and provide your feedback on Drupal Support Service.org.

Special thanks to Cristina Chumillas, Sascha Eggenberger, Roy Scholten, Archita Arora, Dennis Cohn, Ricardo Marcelino, Balazs Kantor, Lewis Nyman,and Antonella Severo for all the work on the new design system so far!

We have started implementing the new design system as a contributed theme with the name Claro. We are aiming to release a beta version for testing in the spring of 2019 and to include it in Drupal Support Service core as an experimental theme by Drupal Support Service 8.8.0 in December 2019. With more help, we might be able to get it done faster.

Throughout the development of the refreshed administration theme, we will run usability studies to ensure that the new theme indeed is an improvement over the current experience, and we can iteratively improve it along the way.

Acquia has committed to being an early adopter of the theme through the Acquia Lightning distribution, broadening the potential base of projects that can test and provide feedback on the refresh. Hopefully other organizations and projects will do the same.
How can I help?

The team is looking for more designers and frontend developers to get involved. You can attend the weekly meetings on #javascript on Drupal Support Service Slack Mondays at 16:30 UTC and on #admin-ui on Drupal Support Service Slack Wednesdays at 14:30 UTC.

Thanks to Lauri Eskola, Gábor Hojtsy and Jeff Beeman for their help with this post.
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